Ecommerce website Customer Service

The best eCommerce shopping experience is underpinned by friendly, prompt and efficient customer service.

Utilising GSI's integrated Livechat, FAQs and product page data options as well as branded customer order and payment confirmation emails, your eCommerce website will intuitively provide assistance to your customers during the ordering process...

Key Features

Integrated Livechat with admin chat dashboard
Automatic FAQ system - add unlimited FAQs
Additional product page tabs to show technical or other data
Branded order confirmation email
Secondary branded payment confirmation email
Copy of order stored in customer's account
Customer details available within moments - email directly from your customer management dashboard.
Keep customers up to date with your latest products and offers with regular e-mailshots and newsletters
Provide returning customers with discount vouchers for use at checkout